How to Troubleshoot Arc for Desktop Getting Stuck Using One Search Engine

If Arc for desktop is stuck using a search engine that you're unable to change, this is likely due to an issue with an extension. Don't worry, this is an easy problem to address — complete the following steps to fix it:

macOS

1. Go to Extensions > Manage Extensions in the Mac Menu bar then toggle all extensions to off.
2. Go to Arc > Settings > Profiles to verify your preferred search engine is selected in the related Profile.
3. Open a new tab and run a test search query to confirm that the query is done in your preferred search engine.
4. Go back to Extensions > Manage Extensions and toggle your extensions on (one at a time). After enabling each extension, open a new tab and run a test search query to confirm that the query is done in your preferred search engine.
5. Once you find the extension causing the issue, remove (or uninstall) it by clicking ‘Remove’ in Manage Extensions.

Windows

1. Go to the Arc Menu > Extensions > Manage Extensions then toggle all of your extensions to off.
2. Go to Arc Menu > Settings > Profiles to verify your preferred search engine is selected in the related Profile.
3. Open a new tab and run a test search query to confirm that the query is done in your preferred search engine.
4. Go back to Arc Menu > Extensions > Manage Extensions and toggle your extensions on (one at a time). After enabling each extension, open a new tab and run a test search to confirm that the query is done in your preferred search engine.
5. Once you find the extension causing the issue, remove (or uninstall) it by clicking ‘Remove’ in Manage Extensions.